Local Service Delivery
Local governments shall deliver public services within their jurisdiction efficiently, transparently, and in a citizen-friendly manner.
This article mandates that local services must be efficient, transparent, and citizen-friendly — not bureaucratic nightmares. Getting a birth certificate, registering land, getting a recommendation letter — these should be quick and hassle-free. Many municipalities have introduced \'one-door\' service counters to deliver multiple services from a single window.
स्थानीय सेवा कुशल, पारदर्शी र नागरिक-मैत्री हुनुपर्छ — एक द्वार सेवा केन्द्र।
Constitutional mandate for citizen-friendly services pushes local governments toward better delivery.
Reality often falls short — long queues, absentee staff, and bribes persist in many local offices.